Back to search1st Line Support Technician
Siamo Recruitment a division of Siamo Group
Posted 10 days ago, valid for 12 hours
Bangor, Gwynedd LL57, Wales
£24,700 per annum
Full Time
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Sonic Summary
- 1st Line Support Technician
- Salary: £24,700 per annum
- Year of experience required: Previous experience in IT or Customer Support
- Qualifications in IT, Computing, or Software would be highly beneficial (A-Level or above)
- Standard working hours 8am - 5pm
1st Line Support Technician
Looking to progress your career in IT/Software Support?
Siamo Recruitment are currently looking for a on a 1st Line Support Technician on a permanent, full-time basis, located in the County of Gwynedd, North Wales!
Working within a modern, global company, the successful applicant will be handling customers enquiries and providing 1st line support for bespoke software services. The ideal candidate for this role will be a personable and motivated individual with a background in Customer Support or IT looking to develop their skills in a growing industry!
Salary:24,700 per annum
The Role:
- Handle incoming customer enquiries via telephone and email
- Troubleshoot software issues and providing relevant solutions to customers
- Log customer details on the internal system and notes regarding software issues
- Effectively use IT systems to provide excellent customer service
- Send out and notify customers of scheduled software updates
- Escalate queries to higher levels of support if the issue requires further assistance
- Recommend appropriate solutions to customer based on existing knowledge
- Note any trends in software issues
The Ideal Candidate:
- Previous experience in IT or Customer Support
- Qualifications in IT, Computing, or Software would be highly beneficial (A-Level or above)
- Excellent communication and customer service skills
- Knowledge of databases and SQL would be beneficial but not essential
Details and Benefits:
- Permanent, full-time
- Standard working hours 8am - 5pm
- Overtime included as part of work schedule
- 25 days paid annual leave
- Birthday leave
To join a forward-thinking, global company and develop your career in software support, please call Scott on (phone number removed) or apply below now!
