1st Line Field Engineer

1st Line IT Field Engineer - Managed Service ProviderLocation: North WalesSalary: £25k-£30k

I’m working with a dynamic Managed Service Provider based in North Wales who are looking to expand their team with a skilled and customer-focused 1st Line IT Field Engineer.

About the Role:As a 1st Line IT Field Engineer, you’ll be providing a mix of remote and on-site support to an exciting portfolio of clients within the education sector. This is a great role for someone with experience in technical support, particularly within a Managed Service Provider (MSP) environment, who enjoys working in a fast-paced and collaborative setting. You’ll be the first point of contact for customers, troubleshooting and resolving hardware and software issues, and ensuring that service levels are consistently met.

Key Responsibilities:

• Diagnose and resolve software and hardware issues for clients

• Log, update, and track tickets using the company’s helpdesk system

• Perform software installations and deployments

• Assist with network and infrastructure tasks alongside the infrastructure team

• Contribute to the development and update of technical documentation

• Provide exceptional customer service and support to clients

What We’re Looking For:

• Experience in an MSP environment is essential

• Strong technical knowledge of Windows (W10/11) and OSX/iOS support

• Understanding of networks, including TCP/IP, switches, routers, and VLANs

• Proven ability to build strong client relationships

• Excellent verbal communication skills, able to engage with both technical and non-technical customers

• Driving Licence required

Desirable:

• Experience in educational IT support

• Familiarity with Windows Servers 2022, Office 365, Azure, and Google Workspace admin

Please apply if you are interested in this role.

Job Ref: JH348802