Back to search
Customer Service Specialist
Location: Bar Hill, Cambridge
Salary: Up to £28,000 per annum
Holidays: 25 days plus bank holidays
Hours
- Monday to Thursday: 8:30 AM - 4:45 PM
- Friday: 8:30 AM - 12:30 PM (with a 30-minute lunch break)
Contract: Initially temporary for 12 weeks, leading to a permanent position.
Benefits: Free onsite parking and a £1,500 bonus upon passing probation after six months of permanent employment.
Join Our Client’s Team as a Customer Service Specialist
POST– Recruitment is hiring on behalf of a leading manufacturing company in Bar Hill, Cambridge, seeking a Customer Service Specialist to join their dynamic team. This is a key role within the business, perfect for someone who is detail-oriented, proactive, and passionate about providing outstanding customer support.
Key Responsibilities
As a Customer Service Specialist, you will:
- Build and maintain strong customer relationships through email and Teams, ensuring professional and efficient communication.
- Manage customer queries, process orders, and handle purchase order changes, returns, repairs, and rework orders.
- Work closely with internal departments to resolve shortages, coordinate delivery schedules, and manage escalations.
- Maintain accurate records in internal systems, including price lists, quotes, and technical documentation.
- Analyse and update customer orders, ensuring all changes are communicated clearly.
- Support stock audits, manage credit and debit notes, and assist in sales forecasting.
- Identify and suggest process improvements to enhance efficiency and customer satisfaction.
Experience & Skills Required
- Proven experience in a Customer Service Specialist, Customer Support Representative, or similar role.
- A proactive problem-solving approach with excellent attention to detail.
- Proficiency in Microsoft Excel (essential).
- Ability to interpret technical drawings and BOMs (preferred but not essential).
- Experience using SAP or similar systems is an advantage.
- Ability to work effectively in a fast-paced, team-oriented environment.
What’s on Offer
- Competitive salary of up to £28,000.
- Early Friday finish for a great work-life balance.
- Free onsite parking.
- £1,500 bonus following successful probation.
- Career growth opportunities within a supportive and growing company.
Apply Today
If you're a skilled Customer Service Specialist looking for a new opportunity, apply now or contact Emma Sayles at POST– Recruitment Ltd for more details.
This vacancy is being advertised by POST– Recruitment Ltd, acting as an Employment Agency. Visit our website for more opportunities.
