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Technical Customer Service Advisor

Brook Street
Posted 2 days ago, valid for 5 days
Location

Bargate, Derbyshire DE56 1SQ, England

Salary

£21,000 - £25,200 per annum

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Contract type

Full Time

Retirement Plan
Employee Assistance

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Sonic Summary

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  • Brook Street is seeking experienced Technical Advisors for a leading boiler company in Belper, offering a salary of £25,000 per year.
  • Candidates should have at least 1 year of customer service experience and a GCSE Grade 4 or equivalent in English.
  • Key responsibilities include providing technical advice, troubleshooting issues, and assisting in technical project development.
  • The position involves full-time hours of 39.5 per week, with shifts from Monday to Friday and occasional Saturday work.
  • The role includes comprehensive training, an annual bonus, 25 days of leave, and various health and employee benefits.

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Key Responsibilities:

  • Provide expert technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team.
  • Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
  • Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
  • Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.



Hours of Work:

  • Full-time: 39.5 hours per week.
  • Shift Pattern:
    • Monday to Friday: Between 8am - 6pm
    • Saturday: 8am - 12pm

Minimum Requirements:

  • Proven customer service experience.
  • GCSE Grade 4 or equivalent in English.
  • Good knowledge of Microsoft applications and web-based platforms.
  • Previous contact centre experience is preferred but not essential.


Rewards and Benefits:

  • Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
  • Annual Bonus: A bonus scheme based on performance.
  • Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
  • Pension Scheme: Company contributes 7%, and employees pay 1%.
  • Employee Assistance Programme: Support for personal and professional matters.
  • Health Benefits: Free flu jabs and eye tests.
  • On-Site Amenities: Subsidised bistro and coffee shop.
  • Employee Benefits Hub: Access to additional discounts and offers.


This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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