Repairs & Voids Contracts Manager

Job Title: Repairs and Voids Contract ManagerLocation: Hybrid (Barking/Home)Salary: £50,000 - £62,000 p.a.

Are you an experienced professional with a passion for delivering excellent service in housing repairs and voids management? BD Reside is seeking a skilled Repairs and Voids Contract Manager to oversee the end-to-end customer journey for repairs and void services. This is an exciting opportunity to join a dynamic and growing team, helping ensure the delivery of safe, high-quality homes for our residents.

BD Reside is a forward-thinking housing organisation dedicated to providing affordable, well-maintained homes across Barking and Dagenham. As we expand, we are looking for an experienced Repairs and Voids Contract Manager to lead our repair and void management services, ensuring exceptional performance and customer satisfaction.

As Repairs and Voids Contract Manager, you will be responsible for ensuring repair and void works are delivered to a high standard, managing contractors, and ensuring compliance with service standards. Key responsibilities include:

• Managing contract performance: Overseeing repairs and voids service delivery, monitoring KPIs, and reporting on performance.
• Contract supervision: Ensuring effective management of contractors and subcontractors, with a focus on quality and cost control.
• Regulatory and service standards: Ensuring compliance with all contractual and regulatory obligations, escalating any issues as necessary.
• Customer engagement: Maintaining a customer-focused environment, managing enquiries and complaints effectively.
• Technical expertise: Providing advice and solutions on complex repairs and voids, ensuring properties are fit for purpose and safe.
• Budget management: Working closely with the finance team to manage budgets, minimising over and underspend.

• Accurate monthly reporting on performance data for repairs and voids.
• Managing contract relationships with third-party suppliers and ensuring service delivery within agreed budgets.
• KPI monitoring and implementing improvement plans where necessary.
• Providing technical guidance on repairs and void works, ensuring high standards.
• Engaging with residents to ensure a customer-focused approach and timely resolution of complaints.

We are seeking someone with:

• Operational experience in managing responsive or planned maintenance programmes.
• Strong skills in contract management, procurement, and administration.
• Proven ability to manage relationships with contractors and influence stakeholders.
• Experience in budget planning and financial management.
• Strong problem-solving skills, with the ability to provide solutions for complex repairs.
• Excellent IT skills, with knowledge of housing systems and practices.
• Relevant professional qualifications in property management or related fields.

Desirable: Membership of a relevant body (e.g. IOSH, RICS, CIOB, RIBA, CIBSE, IFSM).

At BD Reside, we value our employees and offer a competitive salary of £50,000 - £62,000 per annum, alongside:

• Hybrid working arrangements for a flexible work-life balance.
• Opportunities for growth within a rapidly expanding organisation.
• The chance to play a key role in improving housing standards and services for our community.

If you are an experienced professional ready to make an impact in housing management, we would love to hear from you! Apply now by submitting your CV and cover letter. For more information please contact

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.