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We have a fantastic opportunity for a driven and enthusiastic individual to join our client as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you will be responsible for managing a team of Sales Coordinators.
The role:
- Leading a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries
- Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement
- Monitor team well being, attendance and performance issues. Acting promptly, in line with policy
- Implement an effective outbound sales development strategy for the Sales Coordinators
- Embed a process of up selling and/or alternatives for out-of-stock products
- Coordinate and support sales development operations
- Compile tracking reports for sales, report monthly sales figures and respond accordingly
- Deal with customer's queries, enquiries, requests, escalations and complaints
- Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience
- Work collaboratively with key stakeholders across the business to ensure business goals are met
- Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders
Skills:
- Excellent leadership ability and relationship-building skills
- Excellent communication skills, with the ability to confidently sell, negotiate and persuade.
- The ability to see the bigger picture and understand how this role fits into the companies plans for growth
- Strong IT skills including working knowledge of MS Excel, Word and Outlook
- A positive, collaborative and solutions-focused team player with a can-do attitude
- Organised, proactive and responsive with excellent attention to detail
Qualifications/Experience:
- Experience in the construction industry or sound knowledge of construction products is essential
- Previous experience in a similar role
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
