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We are looking for an Operations Analyst to work within the public sector.
Location: Hybrid working - Hendon
- X3 13 hour shifts, day shifts - 4 rest days
- X3 13 hour shifts, night shifts - 4 rest days
About the role: You will be responsible for the monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
Essential Skills: The ideal candidates will hold Active SC clearance and have a proven Operational Analytical background, with the following skills/experience:
- Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
- Knowledge of Microsoft Suite, any previous customer service experience.
- Familiar with a similar shift pattern
- Experience of Incident Management.
- experience with ServiceNow or similar
- Monitoring experience
- Experience of ITIL Service Management
