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The Customer Service Admin is a vital role within this company, A family-run business established in 1988, this company specializes in electronic security services, offering tailored solutions for both domestic and commercial clients.
Client Details
This company is a leading player in the security sector. They are an established firm known for their commitment to innovation and customer satisfaction. This role is 5 days in the olffice based in Finchley.
Description
- Security Systems Installation Support: Assist in coordinating and managing security system installations, ensuring all necessary processes are followed.
- Customer Service: Provide exceptional customer service by answering calls, addressing inquiries, and responding to customer concerns in a professional and timely manner.
- Communication & Coordination: Take messages and pass them on to engineers and relevant teams to ensure timely response and resolution of issues.
- System Management: Use the system to generate accurate quotes for customers and assist in the invoicing process.
- Process Adherence: Follow and help maintain the correct procedures and processes for installations, customer service, and invoicing.
- High Attention to Detail: Maintain accuracy in all aspects of the job, from message-taking to generating quotes and managing invoicing.
- General Administrative Support: Assist in day-to-day administrative duties related to installations, invoicing, and customer service.
Profile
A successful Customer Service Admin should have:
- A degree in Business Administration or a related field.
- Experience as an customer service admin is preferred
- Proficiency in Microsoft Office Suite and CRM systems.
- Excellent communication and interpersonal skills.
- A strong commitment to customer service excellence.
- The ability to work in a fast-paced environment and handle multiple tasks.
- Knowledge of the technology and telecoms industry.
Job Offer
- An estimated salary range between £27,000 and £28,000 per annum.
- A supportive and inclusive company culture.
- Opportunities for professional growth and development in the technology and telecoms industry.
- A role that offers a chance to make a real impact in the customer service area.
We encourage all suitable candidates to apply for this exciting role in our technology and telecoms department. Don't miss out on this fantastic opportunity to grow your career with us.
