Customer Service Advisor

Belmont Recruitment are currently looking for an experienced Customer Service Advisor to join their Pension Credit Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

The Role:

Government has recently announced that Winter Fuel Allowance will be paid only to those eligible for certain means tested benefits, including Pension Credit from Winter 2024.

Pension Credit is under claimed in Barnsley and Barnsley Council is undertaking an initiative between October 2024 and March 2025 to encourage and support local people to make a claim.

We are seeking two enthusiastic Customer Service Advisors to support this initiative. The role will include:

• Hosting drop in sessions at locations across Barnsley, and will be expected to undertake personal travel to each location.
• Proactively engaging with members of the public
• Using IT software to check eligibility
• Giving general advice about how to complete and submit a Pension Credit claim
• Completing Pension Credit forms
• Managing bookings for Benefit Advisors
• Supporting the wider team with activities relating to the Pension Credit initiative

Requirements:

• Strong customer service experience, ideally within the public sector
• Strong communication skills with the ability to empathise with customers
• Excellent telephone manner
• Excellent IT skills

If this role would be of interest, please apply with an up to date CV as soon as possible!