Customer Services Advisor

Hatched Recruitment UK

Posted 14 hours ago, valid for 21 days

Barnsley, South Yorkshire S70 1XY, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The Temporary Customer Services Advisor position is available in Barnsley for a local authority from October 2024 to March 2025.
The role involves responding to customer enquiries through various channels and providing support for the Winter Fuel Allowance initiative.
Candidates should have at least one year of experience in customer service, demonstrating skills in handling difficult situations and complaints professionally.
The position offers a salary of £12 per hour, with full training provided to ensure success in the role.
Key responsibilities include managing customer interactions, checking eligibility for benefits, and assisting with Pension Credit claims.

Temporary Customer Services Advisor

Barnsley

I am recruiting for a local authority who is looking for a customer service advisor to assist with Winter Fuel Allowance initiative between October 2024 and March 2025 to encourage and support local people to make a claim.

Key Responsibilities

Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council's Digital First principles, standards of professional conduct and taking into account any safeguarding issues.

Proactively engaging with members of the public.

Using IT software to check eligibility.

Giving general advice about how to complete and submit a Pension Credit claim.

Completing Pension Credit forms.

Managing bookings for Benefit Advisors.

Supporting the wider team with activities relating to the Pension Credit initiative.

To handle complaints and difficult or aggressive customers in a calm and professional manner, ensuring a customer focussed service, demonstrating initiative, diplomacy and resilience in a demanding environment.

Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests, ensuring key performance indicators are achieved.

Full training will be provided.

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