Technical Support and Documentation Officer

Candidate Source Ltd

Posted 9 hours ago, valid for 7 days

Barnsley, South Yorkshire S70 1XY, England

£30,000 per annum

Full Time

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A Yorkshire-based business that develops and supplies software and hardware solutions to local authorities and waste management operators in the UK is looking for a Technical Support and Documentation Officer to join the team. Along with a salary of up to £30,000 per annum, you will also receive hybrid working opportunities, 25 days annual leave plus bank holidays, a pension scheme, retail discounts, a healthcare plan, death in service, a cycle to work scheme and an EV salary sacrifice scheme. They are looking for someone to support their development, helpdesk and project teams in some of the technical aspects. This includes testing processes, creating accompanying documentation and reviewing issues. What you’ll be doing as Technical Support and Documentation Officer:

Writing or reviewing testing documentation
Carrying out testing and documenting results
Liaising with developers on issues found
Creating customer friendly documentation and process diagrams
Providing 3rd line support on helpdesk cases

The ideal Technical Support and Documentation Officer:You will be able to work independently and have excellent communication skills. You will need a logical, careful and consistent approach, with an eye for detail. Full training will be provided and will include shadowing other members of the team. Skills and experience:

Excellent verbal and written communication skills
Strong attention to detail
Proficient in use of Microsoft Office, particularly Word and Excel
Self-motivation and the ability to work under own initiative and pressure
Previous testing or project office experience will be an advantage
This role may be suitable for flexible working hours.

Experience working with local authorities and using Monday project management platform is beneficial, but not essential. They are the market leader and continually innovating in both technology and services, so public services are not only better today but ready to embrace tomorrow’s challenges and opportunities. To apply for this role as Technical Support and Documentation Officer, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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