Service Improvement and regulation Co-ordinator

Salary: £37,938 to £40,476 (pro-rata dependent on hours worked)Working Arrangements: Full TimeHours of Work: 37 hours per week, Monday to FridayStatus of Employment: Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs’ values are at the heart of all we do here - we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Service Improvement and Regulation Co-ordinator role:

To co-ordinate and support the development, publication and review of organisational wide policies & procedures and supporting our framework for ensuring compliance with the Regulator of Social Housing’s Consumer Standards.

Key Duties and Responsibilities of our Service Improvement and Regulation Co-ordinator:

• To manage our Policy and Procedure Framework, supporting the delivery of a consistent, high-quality and regulatory compliant service across the organisation.
• To offer expert advice and guidance to leaders across the company on policy and procedure development within their relevant service areas. This will include leading on the development of key policies and procedures.
• To work closely with the Customer Service Team and Customer Engagement Team to develop and manage processes which ensure customer feedback drives a continual review of policies and procedures. This includes developing and analysing insight from a range of sources but in particular complaints, customer contact and customer engagement.
• To develop and manage our annual Consumer Standard Self assessment, and routine quality control and audit processes to support compliance with Consumer Standards.

What we are looking for in our Service Improvement and Regulation Co-ordinator:

• Educated to at least Level 5 qualification in a relevant subject and / or extensive and relevant experience.
• An ability to motivate self and others to make balanced, objective and difficult decisions and achieve performance in a high-pressured environment.
• Experience of working in a social housing environment and/or competent knowledge or the ability to develop interpret and apply policy and law.
• Demonstrable record of working towards and achieving a range of Performance Targets including the ability to analyse quantitative and qualitative data to understand. performance trends.

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

Key Dates

Shortlisting is due to take place week commencing 25th November 2024, and interviews are due to take place 2nd and 3rd December. Please note these dates are subject to change.?

Further Information

This post requires a Basic Criminal Record Check

CVs will not be accepted.

If you feel that you have the skills and experience required to become our Service Improvement and regulation Co-ordinator, please click 'apply’ today. We would love to hear from you!