Neighbourhood Officer - Barnsley

Contract Duration: 3-month contract
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
DBS Level: Basic DBS is essential

We are dedicated to delivering exceptional services to our tenants and ensuring that our communities are well-maintained and supported. As part of our commitment, we are seeking a Neighbourhood Housing Officer to join our dynamic Neighbourhood Teams. This key frontline role will allow you to make a tangible difference to our customers and the communities we manage.

Role Overview:

• Frontline Service: Deliver a proactive, practical, and visible customer-focused tenancy and estate management service.
• Customer Focus: Provide a responsive neighbourhood management service that is consistent and supportive to customer needs, aiding the sustainment of tenancies.
• Estate Management: Manage key elements of Housing Management, Environmental Management, Community and Tenancy Support, Community Safety, Compliance, and Community Cohesion.

Main Duties:

• Estate Walkabouts: Conduct regular estate walkabouts to maintain a visible presence and address any issues promptly.
• Communal Inspections: Perform inspections of communal areas to ensure cleanliness, safety, and compliance.
• Untidy Gardens: Identify and deal with untidy gardens, working with tenants to maintain standards.
• Team Support: Support the team with general estate management duties, ensuring that our services are delivered effectively and efficiently.

• Housing Management: Ensure that tenants receive the support they need to sustain their tenancies.
• Environmental Management: Maintain the environment of the estates to a high standard.
• Community Support: Provide support to the community, fostering a sense of safety and cohesion.
• Compliance: Ensure compliance with all relevant policies and regulations.
• Community Cohesion: Promote and support community cohesion initiatives.

• DBS Check: A basic DBS check is essential.
• Customer Focused: Strong commitment to providing excellent customer service.
• Proactive: Ability to identify issues and resolve them proactively.
• Team Player: Ability to work effectively as part of a team and support colleagues in their duties.