Are you looking for a new adventure?This is a fantastic opportunity to join a dedicated, highly motivated and highly skilled, technical support team that specialises in a variety of disciplines. Our support team are charged with providing world class technical support across a range of vendor solutions. A place where the customer is always at the centre of what we do. We are looking for a Technical Support Technician to join our team and provide great technical customer support to our users.Key Responsibilities:

Provide first-line technical support to clients via phone, email, and remote access.
Working with our IT partners to diagnose and resolve hardware and software issues, including Microsoft 365 and Active Directory.
Manage user accounts, permissions, and access rights using Active Directory.
Assist with the setup, configuration, and maintenance of IT equipment.
Document and track all support requests in the ticketing system.
Escalate unresolved issues to second-line support when necessary.
Always maintain a high level of customer service and professionalism.
Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

Proven experience in a first-line IT support role.
Strong knowledge of Microsoft 365 and Active Directory.
Excellent troubleshooting and problem-solving skills.
Familiarity with Windows operating systems and common software applications.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Customer-focused with a positive attitude and a willingness to learn.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. About youYou will have a passion for a career in IT and ideally have at least 1 year of experience in a similar role. You will be proficient at communicating both written and verbally. This role is supporting our customers, providing 1st line support and escalation across our Vendors, so being able to pick up the phone in a confident, polite manner is vital and is a trait more desirable than existing IT knowledge. You’ll demonstrate a keen interest in developing your technology knowledge and will be willing to put your hand up to new opportunities as they arise. You will have the ability to work on a Monday to Friday rota basis covering shifts 7am-4pm, 8am-5pm and occasional Saturday 8am – 12pm.Our most successful people have a can-do attitude and are enthusiastic and passionate about delivering top-quality service to our stakeholders. Does this sound like you?

Technical Support Technician

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