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Role: Administrator
Location: Barnstaple
Pay Rate: 12.21 per hour
Contract: Full time, Temporary
Acorn by Synergie are recruiting for an Administrator for a role based in Barnstaple. The role will involve speaking to members of public processing applications and providing customer service.
Working hours will be Monday to Friday 9am - 5pm.
Job Duties:
- Deal with enquiries from customers
- Keep records up to date and manage these effectively with other work streams / competing demands to meet all deadlines
- Work closely with supervisors on daily basis on service failures / alerts, to be able to effectively deal with missed collection reports
- Be responsible for customers' sensitive personal data, take personal responsibility to ensure its absolute confidentiality and security
- Dealing with assisted waste & recycling application and renewals
- Resolve case reports and respond accordingly.
- Provide support to colleagues as and when required by manager and during periods of high demand
Person Specification:
- Minimum of five GCSEs or equivalent at grade C or above (inc. English and Maths) or proven equivalent work experience
- Minimum of one years relevant work experience (in general administration / updating systems)
- Level two NVQ in customer service or relevant experience
- Have customer-focused approach to dealing with service requests / reports
- Ability to prioritise tasks and plan / schedule own workload driven by both customer need and service SLAs
- Have attention to detail / accuracy when updating records relied on by colleagues and customers
Apply online today or call the team on (phone number removed) for more information!
Acorn by Synergie acts as an employment business for the supply of temporary workers.
