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- To provide all housing reception services including housing and cashiers services, assisting customers with completion of relevant forms and correspondence, receiving visitors and dealing with all housing enquiries including maintenance, repairs, rent arrears, homelessness, housing advice, housing management, service charges, RTB and other related enquires. This will include liaising with various departments internal and external.
- To be responsible for maintenance follow up work, including job progression with Building Maintenance, Vale Works and other outside contractors and to prioritise repair work/inspections in accordance with the Council’s adopted policy.
- To input, maintain and update all elements of the relevant housing and financial I.T. systems including receipt, registration and banding of housing applications, repair requests, medical referral updates and maintenance data entry for all Council dwellings and other Council properties.
To be responsible for the receipt, opening and distribution of all mail, including logging all correspondence on the corporate CRM system and to undertake clerical and administration duties as required including scanning using corporate systems ie TRIM, filing, photocopying, collating information/documents,
RQ1356811
