Maintenance Officer

Are you an experienced and proactive maintenance professional with a passion for improving the quality of housing and public buildings? Join our team as a Maintenance Officer and contribute to maintaining and enhancing the council's properties to ensure a safe, secure, and comfortable environment for residents.

• Property Maintenance: Conduct routine and emergency repairs and maintenance across council-owned properties, including residential and public buildings. Ensure repairs are completed efficiently, to the highest standards, and within agreed timescales.
• Maintenance Inspections: Carry out regular property inspections to identify maintenance issues, ensure compliance with health and safety standards, and plan preventive maintenance.
• Repairs Coordination: Manage and coordinate repair work, liaising with tenants, contractors, and other council departments to ensure timely and effective solutions.
• Health & Safety Compliance: Ensure all maintenance activities comply with relevant health and safety regulations. Carry out risk assessments, report hazards, and implement safety procedures.
• Tenant Liaison: Communicate directly with tenants to arrange access for repairs and maintenance works. Ensure tenants are kept informed of progress and respond promptly to their concerns or queries.
• Reporting & Documentation: Maintain accurate records of maintenance works, repairs, inspections, and tenant requests. Produce reports as required for internal use and for regulatory compliance.
• Contractor Supervision: Oversee external contractors working on council properties, ensuring they follow safety protocols, meet quality standards, and complete tasks as agreed.
• Budget Management: Assist with managing maintenance budgets, ensuring that costs are controlled, and works are carried out within budgetary constraints.
• Property Improvement: Support improvements and refurbishments of council properties, ensuring that any upgrades or renovations meet council standards and provide long-term value.
• Emergency Response: Respond to urgent maintenance issues, including out-of-hours emergency repairs when required, ensuring a fast and effective resolution.

• Experience: At least 2-3 years of experience in property maintenance, facilities management, or a related field, ideally within a housing or public sector environment.
• Knowledge: Solid understanding of building maintenance, repair techniques, and health and safety regulations. Experience with housing management and repairs procedures is desirable.
• Technical Skills: Practical knowledge of electrical, plumbing, and general building repairs. Ability to diagnose and resolve maintenance issues effectively.
• Communication Skills: Excellent communication skills, with the ability to liaise with tenants, contractors, and other staff. Strong customer service orientation.
• Problem-Solving: Ability to identify issues quickly and efficiently, with strong troubleshooting and problem-solving skills.
• Organisational Skills: Ability to manage multiple tasks, prioritise work, and keep accurate records. Experience using maintenance management software or databases is a plus.
• IT Proficiency: Familiarity with Microsoft Office and maintenance management systems (e.g., Housing Management Systems or similar tools).
• Team Player: Collaborative attitude with the ability to work well with contractors, colleagues, and other departments to ensure smooth maintenance operations.

• Relevant Qualifications: A relevant qualification in property maintenance, building services, or a related field (e.g., NVQ Level 2/3 in Plumbing, Electrical, or Building Maintenance).
• Health & Safety Certification: Health and safety training or certifications (e.g., IOSH, CSCS card) would be an advantage.
• Experience in Social Housing: Prior experience working within social housing or local government property management would be beneficial.
• Multilingual: Ability to speak additional languages is a plus.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career progression within the council.
• A supportive and collaborative work environment.
• Flexible working arrangements and a focus on work-life balance.
• The chance to make a meaningful impact on the maintenance and improvement of housing and public buildings in London.