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Position Overview:We are seeking a proactive and customer-focused individual to join our housing team as the first point of contact. This role involves delivering exceptional service while managing a range of housing inquiries.
Key Responsibilities:
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Customer Service: Provide a high standard of service at the housing reception, assisting customers with form completion, correspondence, and inquiries related to maintenance, repairs, rent arrears, homelessness, and housing advice.
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Reception Duties: Oversee all reception services, including cash handling, and liaise effectively with various internal and external departments.
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Maintenance Coordination: Follow up on maintenance requests, collaborating with Building Maintenance and external contractors to prioritise and track repairs in line with council policies.
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Data Management: Input and update information in housing and financial IT systems, ensuring accurate processing of applications, repair requests, and other essential data.
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Mail Handling: Receive, open, and distribute all incoming mail, logging correspondence in the corporate CRM system, and performing clerical tasks such as filing and photocopying.
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Supply Management: Process supply requests for housing offices and resident organisations, maintaining accurate records of orders and inventory.
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Financial Administration: Verify payment details and invoices, ensuring accurate recording and resolution of discrepancies before authorisation by the Senior Neighbourhood Manager. Maintain up-to-date spreadsheets for all payments.
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Petty Cash Management: Handle petty cash requests, record payments, balance accounts, and request funds from the finance department in accordance with financial regulations.
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Regulatory Compliance: Ensure compliance with the council’s financial regulations, policies, and procedures, as well as health and safety legislation.
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Equal Opportunity and Environment Policies: Implement the principles of the council's Equal Opportunity and Environment Policies in all work activities.
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Safeguarding: Report any safeguarding concerns promptly to the appropriate officer.
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Additional Duties: Undertake other responsibilities as required by the Chief Officer that are commensurate with the role’s level and nature.
This is an excellent opportunity for a dedicated individual looking to make a positive impact in the community while working within a professional and supportive environment. If you are passionate about delivering exceptional customer service, we would be delighted to receive your application.
