Visitor Experience Officer/Swyddog Profiad Ymwelwyr

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. You’ll help deliver an exciting, dynamic and high-quality visitor programme all year round.

There is an expectation to work a minimum of one weekend day a month, with additional days during busy seasons, such as school holidays. There is occasional evening working.

Please see the full Welsh advert attached.

Mae rôl Swyddog Profiad Ymwelwyr i’r Ymddiriedolaeth Genedlaethol yn ymwneud yn llwyr â phobl - cysylltu â hwy, eu hysbrydoli a sicrhau eu bod yn cael y diwrnod gorau posib wrth ddod i ymweld. Byddwch yn helpu i ddarparu rhaglen gyffrous, ddynamig ac o ansawdd uchel drwy gydol y flwyddyn.

Mae disgwyl i chi weithio o leiaf un penwythnos y mis, a dyddiau ychwanegol yn ystod tymhorau prysur, megis gwyliau ysgol. Mae gwaith achlysurol gyda’r nos.

You'll be part of the Visitor Experience team, working alongside colleagues in welcome, marketing, interpretation, and family programming, as well as working with teams across the property.

A peaceful oasis on the outskirts of Cardiff, Dyffryn Gardens offers grand vistas and intimate garden rooms with year-round seasonal highlights to enjoy. You'll join a friendly team whose focus is on ensuring we deliver an exceptional everyday visit for all our visitors. We focus on building strong foundations for our offer and developing them each year to help deliver great experiences for our visitors. We’re ambitious too, with ongoing work to restore the gardens and an openness to explore new ways of engaging our audiences with this special place.

Byddwch yn rhan o dîm Profiad Ymwelwyr, yn gweithio ochr yn ochr â chydweithwyr yn y tîm croeso, marchnata, dehongli, a rhaglenni teulu, ynghyd â gweithio a thimau ar draws yr eiddo.

Mae Gerddi Dyffryn, ar gyrion Caerdydd, yn werddon heddychlon sy'n cynnig golygfeydd godidog ac ystafelloedd gardd clyd gydag uchafbwyntiau tymhorol i'w mwynhau drwy'r flwyddyn. Byddwch yn ymuno â thîm cyfeillgar sy'n canolbwyntio ar sicrhau ein bod yn darparu ymweliad bob dydd gwerth chweil i'n hymwelwyr i gyd. Rydym yn canolbwyntio ar feithrin sylfeini cadarn ar gyfer yr hyn sydd ar gael gennym ac yn datblygu o flwyddyn i flwyddyn er mwyn helpu i gynnig profiadau gwych i’n hymwelwyr. Rydym yn uchelgeisiol hefyd, ac mae gwaith yn mynd rhagddo i adfer y gerddi ac rydym yn fodlon iawn archwilio ffyrdd newydd o ymgysylltu â'n cynulleidfaoedd gyda’r lle arbennig hwn.

You’ll work with the Experience and Visitor Programming Manager on developing new and ambitious seasonal programming - seeking to find new ways to inspire others, engage visitors with our work, and tell our stories. You'll be responsible for delivering and developing key elements of our core visitor programme, such as our seasonal walks offer and volunteer-led talks and tours. The main focus of the role will be on developing seasonal programming for adults for a variety of life stages and interests.

You'll manage volunteer teams, ensuring they have a great volunteering experience and that they are well equipped to help visitors have a great day. You’ll support the smooth running of the visitor operation as a duty manager and daily visitor experience lead, ensuring everything is working as it should and helping teams out where needed, especially on busy days.

Please contact Caroline Dadd, the Experience and Visitor Programming Manager for an informal chat about the role: .uk.

We'd love to hear from you if you’re:

• experience of delivering activities within the arts, culture, heritage, natural environment, sports or visitor attraction sector. 
• experience of working with and supervising volunteers. 
• good organisational skills, and the ability to time manage projects successfully
• experience of reviewing audience feedback and using it to improve the visitor offer, including contributing to planning future events, activities and visitor programming.
• good people skills, able to work collaboratively across departments and with external partners 
• good communication skills, able to write well and with an understanding of the importance of visual design 

Please submit a cover letter alongside your CV.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

Click here to find out more about the benefits we offer to support you.