Service Administrator

Position Overview: Are you an organised and proactive professional looking to make a significant impact in a dynamic team? We are seeking a dedicated Service Administrator to ensure the seamless operation of our service department. This role is pivotal in coordinating service appointments, managing records, and providing top-notch administrative support.

Key Responsibilities:

• Efficient Scheduling: Coordinate service appointments for Field Service Engineers, ensuring optimal efficiency and minimal downtime.
• Accurate Record Management: Maintain and update service logs, client records, and job orders with precision.
• Work Schedule Preparation: Develop and distribute work schedules for engineers, tracking progress and ensuring timely job completion.
• Professional Client Interaction: Handle incoming calls with professionalism, addressing client inquiries and scheduling service visits.
• Document Preparation: Create reports, documents, and correspondence using Microsoft Office Suite.
• Seamless Coordination: Liaise with engineers, internal teams, and customers to ensure smooth service execution.
• Workload Monitoring: Adjust engineer workloads to optimise field operations and enhance productivity.
• Organised Document Control: Maintain an organised document control system, ensuring easy access and accuracy.
• Parts Management: Organise the posting of parts to customers and engineers as required.
• Process Improvement: Identify inefficiencies and implement solutions to enhance service processes.
• General Administrative Support: Provide comprehensive administrative support to ensure the smooth operation of the service department.

Qualifications:

• Administrative Experience: Proven experience in an administrative role, preferably within windows and doors manufacturing, installation, or related industries.
• Scheduling Expertise: Experience in scheduling or coordinating field-based teams, preferably service engineers.
• Microsoft Office Proficiency: Strong skills in Microsoft Office Suite (Excel, Word, Outlook) for document preparation and data management.
• Organisational Skills: Exceptional organisational skills with the ability to manage multiple schedules and priorities.
• Attention to Detail: High level of accuracy in data entry and record-keeping.
• Communication Skills: Excellent written and verbal communication skills to liaise effectively with clients and engineers.
• Proactive Mindset: A proactive approach with strong problem-solving skills to address operational challenges.

Why Join?

• Supportive Team Environment: Be part of a collaborative and supportive team that values your contributions.
• Professional Growth: Opportunities for continuous professional development and career advancement.
• Critical Role: Engage in a role that is essential to the success of our service operations.

If you are a detail-oriented professional with a passion for administrative excellence, we encourage you to apply for this exciting opportunity.