Account Manager

?? Hybrid | Basildon , Essex | Some UK/EU travel required

We’re looking for an experienced Account Manager to join a fast-growing SaaS company supporting enterprise clients across the UK and Europe. This is an exciting opportunity for someone who enjoys building strong client relationships, thrives on ownership and collaboration, and wants to be part of a tech-driven, customer-first culture.

As an Account Manager, you’ll be responsible for the long-term success of a portfolio of high-profile clients. Your focus will be on ensuring customers see real value from our software, while identifying new opportunities to grow their engagement. You’ll balance hands-on support with strategic account development, acting as a trusted advisor from onboarding through renewal.

Key responsibilities:

• Act as the primary contact for assigned clients across the UK and Europe.

• Deliver product walkthroughs, onboarding sessions, and ongoing support tailored to each customer’s needs.

• Build a deep understanding of client goals to ensure our platform delivers measurable impact.

• Lead renewal conversations and proactively identify upsell or cross-sell opportunities.

• Collaborate with internal teams to resolve issues, implement feedback, and ensure a high-quality experience.

• Maintain clear and accurate records of account activity using CRM tools.

• Attend client meetings and industry events when in-person presence adds value.

• You’ve got at least 2 years of experience managing customer accounts, ideally in a SaaS or tech environment.

• You know how to balance service and strategy — you’re approachable, solutions-focused, and commercially savvy.

• You’re confident leading client conversations and presenting ideas clearly.

• You're comfortable navigating data, metrics, or research-based solutions — and explaining them in a way that makes sense.

• You’re detail-oriented and organized, with strong follow-through.

• You speak and write fluent English; other European languages are a plus.

• A background in research, insights, analytics, or automotive is useful but not essential.

• A collaborative, fast-paced work environment where your ideas matter.

• Hybrid working setup with flexibility around home and office time (Essex area preferred).

• Competitive salary and annual performance-based bonus.

• Company pension scheme.

• A chance to work with global brands and contribute to meaningful, data-driven solutions.

If you’re passionate about helping clients succeed, ready to take ownership of your portfolio, and excited to be part of a growing SaaS company — we’d love to hear from you.

Apply today and help us shape smarter decisions through powerful technology.