Complaint Lead

4Recruitment Services

Posted 2 days ago, valid for 2 days

Basildon, Essex SS132AZ, England

£15 - £19 per hour

Full Time

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Sonic Summary

Become the Complaint Lead at Peabody and play a pivotal role in fostering a positive complaint handling culture.
This permanent, hybrid role offers a competitive salary range of £15-£19 per hour.
Candidates should have demonstrated experience in complaint handling, particularly understanding the Housing Ombudsman Complaints Handling Code.
The role requires excellent communication and interpersonal skills, along with an analytical mindset for problem-solving.
Preferred qualifications include relevant experience in complaint handling or customer service, particularly within the housing or social care sector.

Become the Complaint Lead at Peabody and play a pivotal role in fostering a positive complaint handling culture, driving service improvements, and maintaining strong landlord-resident relationships. This permanent, hybrid role offers a competitive salary range of £15-£19 per hour, empowering you to thoroughly, efficiently, and effectively investigate and resolve complaints raised by residents at the earliest opportunity.Highlights of the Role:

Opportunity to make a meaningful impact on the lives of residents by ensuring fair and timely resolution of complaints
Collaborative work environment that values your expertise and encourages continuous improvement
Hybrid work model that offers flexibility and work-life balance

Preferred Requirements:

Demonstrated experience in complaint handling, with a strong understanding of the Housing Ombudsman Complaints Handling Code
Excellent communication and interpersonal skills, with the ability to navigate sensitive situations and foster positive relationships
Analytical mindset and problem-solving skills to thoroughly investigate and resolve complaints
Commitment to delivering exceptional customer service and driving service improvements
Ability to work independently and as part of a team, with a focus on continuous learning and development

Preferred Qualifications:

Relevant experience in a complaint handling or customer service role, preferably within the housing or social care sector
Strong written and verbal communication skills, with the ability to produce clear and concise reports
Familiarity with relevant housing legislation and regulations

To find out more information please contact Mason at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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