Complaint Lead

Reed

Posted a day ago, valid for a day

Basildon, Essex SS132AZ, England

£15.84 per hour

Part Time

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Sonic Summary

The Complaint Lead position offers an hourly rate of £15.84 PAYE and is located in Pitsea, Essex.
This is a hybrid, temporary full-time role requiring proven experience in complaint handling, preferably within a housing association or related field.
The successful candidate will manage a caseload of resident complaints, ensuring timely and effective resolutions while liaising with various stakeholders.
Strong communication, organizational skills, and the ability to handle sensitive situations are essential for this role.
Candidates should have a minimum of relevant experience in complaint handling to be considered for this position.

Complaint Lead

Hourly Rate: £15.84 PAYE
Location: Pitsea, Essex
Job Type: Hybrid, Temporary full time Mon to Fri

We are seeking a Complaint Lead for an ongoing temporary position in a housing association based in Pitsea, Essex. This role involves managing a caseload of resident complaints relating to various housing issues, liaising with complainants, contractors, and different business streams to deliver effective, customer-focused outcomes.

Day-to-day of the role:

Manage a caseload of resident complaints, ensuring timely and effective resolution.
Liaise with complainants to understand their issues fully and maintain clear communication throughout the complaint process.
Coordinate with contractors and various business streams within the organisation to address and resolve complaints.
Ensure all complaint handling targets are met, including responding to complaints in a timely manner.
Maintain compliance with the organisation's Complaints Policy and the Housing Ombudsman Complaint Handling Code.
Document and track complaints and resolutions accurately to ensure transparency and accountability.

Required Skills & Qualifications:

Proven experience in complaint handling or a similar role, preferably within a housing association or related field.
Strong communication and interpersonal skills, with the ability to handle sensitive situations diplomatically.
Ability to work independently and as part of a team.
Strong organisational skills with the ability to manage multiple cases efficiently.
Familiarity with housing regulations and complaint handling codes is highly advantageous.

Benefits:

Competitive hourly rate.
Flexible hybrid working arrangement.
Opportunity to contribute to meaningful outcomes in housing and community service.

To apply for this Complaint Lead position, please submit your CV

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