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Service Desk Coordinator / Account Manager
Basildon - Ample Free parking
I am looking for an Facilities Coordinator to join a team of schedulers, who deal with planned and reactive maintenance requests. The team has grown and you will report to a service desk manager who will train and support your journey within this company. This is a company progressing and who offer opportunities for the right person. They are now expanding to support their clients in Europe as well as the UK.
Your role will be to look after one of your own accounts dealing with the scheduling of Engineers to attend multiple sites and carry out maintenance and repairs.
Have you had previous experience within a Facilities/Maintenance Coordinator, or have you scheduled for Engineers before?
Duties:
• Reacting to facility issues or repair requests and raising jobs on the internal system.
• Monitoring in boxes, updating portals
• Coordinating Engineers appointments
• Problem solving and working through queries
• Working on planned and reactive maintenance requests
• Checking progress and updating clients
• Producing purchase orders closing calls
• Preparing quotes
We are looking for someone who has recently worked in a reactive or planned maintenance role who is used to coordinating engineers appointments. This company have a large portfolio of prestigious clients and offer a career path and opportunities.
