Back to searchService Delivery Manager- Facilities and Maintenance
GH Engage Limited
Posted 15 hours ago, valid for a month
Basildon, Essex SS14 3RH, England
£50,000 per annum
Full Time
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Sonic Summary
- The position of Service Delivery Manager in Basildon offers a salary of £50,000 per year and requires proven experience in managing subcontractors and delivering high-quality services.
- Candidates should have a technical background and be willing to travel across the UK, Ireland, and occasionally Europe.
- Key responsibilities include client relationship management, subcontractor management, project and contract mobilisation, and compliance with ISO quality systems.
- The role demands strong project management skills, knowledge of health and safety regulations, and excellent communication abilities.
- Joining this dynamic company provides opportunities for career growth and development in delivering high-quality services to luxury retail clients.
My client, a well known Facilities and Maintenance provider who look after Luxury Retail clients are recruiting for an experienced Service Delivery Manager to join their Team based in Basildon and across the UK, Ireland and Occasionally Europe.
A Technical background is advantageous for this position and you must be willing to travel to parts of the UK and Europe occasionally
Key Responsibilities:
* Visiting and promoting strong Client relationships
Sub-Contractor Management: Sourcing, vetting, onboarding, and conducting regular reviews with subcontractors to maintain quality standards across sites and within office administration.
* Project & Contract Mobilisation: Overseeing initial client enquiries, site surveys with subcontractors, working alongside the estimator to deliver timely estimates, and managing the mobilisation of projects.
* Quality Systems (ISO 9001 and 14001): Assisting in the maintenance and management of our ISO 9001 and ISO 14001 quality systems and taking responsibility for these systems following training.
* Health & Safety: Managing internal health and safety protocols alongside our consultant to ensure compliance.
* Client Meetings: Supporting the Business Development Director (BDD) in service review meetings when required.
What We're Looking For:
* Impeccable Customer Service and the ability to grow and develop Clients
Proven experience in managing subcontractors and delivering high-quality service.
* Strong project management skills with a track record of successful project mobilisation.
* Familiarity with quality management systems (ISO 9001 and 14001) is desirable.
* Knowledge of health and safety regulations and compliance.
* Excellent communication skills and the ability to build relationships with clients, subcontractors, and team members.
* Willingness to travel within the UK, Ireland, and occasionally Europe.
Why Join?
* Grow and develop in this role and build a career in a great company
Be a key player in delivering high-quality services to our clients.
* Work in a dynamic environment where no two days are the same.
* Opportunities to develop and take on more responsibility as you grow with the role.
* Competitive salary and benefits package.
