Client Services Administrator

The OPRA Group has a great opportunity for a Client Services Administrator to deliver Customer Service functions through inbound calls, outbound calls and email/tickets.

Role Duties:

• Making outbound calls to improve the service or capture more information as required. 
• Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer. 
• To commit to personally putting the Customer first and providing excellent Customer Service at all times. 
• Develop an understanding of all client profiles/products to be able to deliver outstanding Customer service. 
• Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the Customer. 
• Attend and contribute at regular team meetings and scrums. 
• Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager. 
• Be flexible and adaptable at all times in response to the challenging, changing environment. 

Client Services Administrator - Essential Skills & Experience Required:

• Acts on own initiative and can manage their own time effectively. 
• Strong communication skills 
• Comfortable in achieving deadlines and being transparent with any workload constraints. 
• Good working knowledge of Hubwise products and services 
• Ability to work independently and collaboratively. 

Client Services Administrator – Benefits Offered:

• Temp to Perm opportunity.

Are you interested in being a Client Services Administrator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer!