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Contact Centre Advisor

Reed
Posted 2 days ago, valid for 2 days
Location

Basildon, Essex SS132AZ, England

Salary

ÂŁ13.99 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Contact Centre Advisor position is based in Pitsea, Essex, and offers a hybrid working model on a 6-month fixed-term contract with the possibility of becoming permanent.
  • The role pays ÂŁ13.99 per hour and requires a strong background in call centre customer service roles.
  • Key responsibilities include serving as the primary point of contact for residents, handling maintenance inquiries, and striving for first contact resolution.
  • Candidates should possess strong problem-solving skills and be comfortable managing a high volume of calls, with a preference for those with experience in social housing.
  • Successful applicants will undergo a comprehensive 3-week training program at the office before transitioning to a hybrid work schedule.

Contact Centre Advisor - Pitsea, Essex

  • Hybrid working – 6-month FTC (possibility to go perm) 
  • ÂŁ13.99 per hour 

We are looking for someone to join a large Housing Association team based within Essex.As a Contact Centre Advisor, you’ll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services. You’ll strive for first contact resolution by proactively investigating and addressing residents’ concerns, ensuring they have access to the right services and that their queries or complaints are resolved efficiently. Day to Day of the role:

  • Serve as the primary point of contact for residents, handling maintenance inquiries and providing support.
  • Deliver advice and information via telephone, email, web chat, or in writing, focusing on household-related enquiries to maximise right first-time resolution.
  • Meet individual performance targets and contribute to team targets, providing cover and support for other team members as necessary.
  • Deal with routine enquiries from leaseholders regarding maintenance.
  • Support the delivery of excellent housing and estate management services across a range of digital channels.
  • Strive for first contact resolution by proactively investigating and addressing residents’ concerns, ensuring they have access to the right services and that their queries or complaints are resolved efficiently.
  • Required Skills & Qualifications:
  • Strong background within call centre customer service-based roles 
  • Background within social housing is desirable but not essential 
  • Confident with being on the phone and able to deal with a high volume of calls 
  • Strong problem-solving skills and a proactive approach to customer service
  • Happy to work between Monday to Friday, 08:00 to 18:00

Benefits:

  • ÂŁ13.99 per hour PAYE 
  • Hybrid working - allowing for a balance between office and home working // 3 days from office 2 days from home (after 3 week training period) 
  • Comprehensive training programme with full support from the Contact Centre Training Team.

Please note successful applicants will be required to undertake a 3 week training programme which will take place at our office in Pitsea. You will be required to attend this on a full-time basis; Monday to Friday from approx. 9.00am to 4.30pm. 

To apply for the Contact Centre Advisor position, please submit your updated CV ASAP - we are look for someone who is able to start ASAP // within a weeks' notice  

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.