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Customer Service Operator - Road Freight | Basildon | Up to 30,000
Due to increased global growth in the business, our client are seeking a Customer Service Operator to be apart of their road freight forwarding department at their Basildon office.
Working Hours:Monday - Friday 08.30 hours - 17.30 hours
Salary: 27,000.00 - 30,000.00 per annum (depending on experience)
Duties and Responsibilities:
- Assist the Head of Customer Services in the execution of their duties
- Maintain the operations system ensuring customer bookings are accurately recorded
- Maintain regular communication with sales teams reporting new sales leads and handover of shipments
- Create new and maintain current SOPs for the department
- Implement and improve new efficiencies in customer workflow in conjunction with line manager
- Maintain key accounts and ensure general enquiries are expedited
- Gain feedback where possible and follow up enquiries
- Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
- Aid Credit Control with collection of overdue payments from suppliers/clients
- Ensure customer due diligence checks are completed for new customers
- Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
- Represent the company in the best possible light at all times.
- Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
- Ensure to carry out processes, practices in line with policies, practices, and procedures.
- Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
- Provide customers with accurate and cost-effective quotations within a timely fashion
- Confirm quotations received
- Booking consignments with third party contractors
- Quoting cross-trade consignments
- Booking deliveries in with customers
- Liaising with suppliers / Origin Offices
- Build strong relationships with customers
- Invoicing and Administration
- Ensure Bookings made with Origin office
Experience required:
- Knowledge of road freight market rates and services, ability to quote accordingly.
- Experience with a UK based freight forwarder
- Be able to prioritise own workload but also be able to work as part of a team.
- Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.
