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Executive Enquiries Lead

Pertemps Enfield
Posted 7 days ago, valid for 24 days
Location

Basildon, Essex SS132AZ, England

Salary

£36,000 - £43,200 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The X2 Executive Enquiries Lead position involves managing and responding to escalated complaints directed to the CEO's office, as well as inquiries raised by MPs and Councillors.
  • The role requires candidates to have a working knowledge of the Housing Ombudsman Complaint Handling Code.
  • Efficient resolution of complaints is a key responsibility, ensuring compliance with relevant guidelines.
  • Candidates are expected to have a minimum of 5 years of experience in a similar role or environment.
  • The salary for this position is competitive and commensurate with experience.
X2 Executive Enquiries Lead - To manage and respond to escalated complaints and enquiries sent to the CEO’s office or raised by MPs and Councillors, ensuring these are resolved efficiently and in compliance with the Housing Ombudsman Complaint Handling Code. Candidates need to have a working knowledge of Housing Ombudsman Complaint Handling Code. 

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.