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Key focus areas: -
Handling and ownership of designated trade lane from the initial communication with origin of the container loadings for that period, up to delivery/release of the consignments to the consignee
Monitoring of weekly volumes from each trade lane and recording these on to personal loading log,
Ensuring that complete documents are received from our agents in good time and that the costs/credits are correct based on tariffs, agreement and exceptions lists, any issues or failures should be escalated to management,
Tracking the container arrivals and once closer to the ETA ensuring the manifest is sent to the warehouse, container is released with the line and release provided to the warehouse and notice of arrivals are issued to all customers within the container with the correct costs as per the settlement agreement, this should be completed no later than 1 week prior to vessel arrival
Containers should be continued to be monitored up until unpack where all cargo should be either released by the release department or delivered, which would be handled by the operator,
Once unpacked and the goods have been delivered/released we would look to close the file and account for all costs and ensure all charges are billed correctly to customers.
Duties can be modified at any time by department manager and/or management.
Day to day tasks will include, but not limited to:
Monitoring and actioning daily emails from origin offices, agents, clients, and vendors. Assist on shared email inboxes during required times.
Delivery requests and quotes from UK clients
Passing of Vendor and internal invoices, and dispute when incorrect.
Keeping your loading log up to date
Handling customs clearances for private importers
Handling UK Routing Orders via OMS
Answer phone calls from clients and vendors daily and promptly, also returning calls for any messages left in voicemail.
Quoting Agent PP enquiries
Maximizing revenue through value add on and working efficiently to minimize errors and unnecessary cost.
