We are recruiting for an Internal Account Coordinator for a manufacturing company based Basildon, Essex. As an Internal Account coordinator you will be the key point of communication for customers and other members of the team. You will provide regular updates, collaborating with internal teams to resolve issues as a matter of urgency, communication is key, as is a proactive approach and good initiative to overcome difficulties.

Key Responsibilities

Lead point of contact for allocated customers' portfolio
Ensuring the customer is kept updated with the latest schedule of their order
Communicating with Production Management daily to ensure the production schedule runs as smoothly as possible
Attend daily production meetings, and making amendments as required
Answering customer enquiries efficiently and/or referring to the appropriate department
Generating works orders as per the customer’s schedule
Comfortable in teams-based meetings with customers
Proactive ensuring the highest standard of customer care
Running monthly reports, flagging risks and potential financial losses
Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
Escalating complaints the relevant department immediately
Booking couriers, creating commercial invoices, completing necessary courier paperwork
Arranging collection of faulty goods and obtaining tracking information
Generating picklists and delivery notes for dispatch
Identifying customer returns and booking in onto the system
Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department
Advising customers of free-issue shortages and rejects
Ensure high standards of customer care are maintained during team member absences
Co-ordinating between purchasing and production to ensure everything is ready to start production

Qualifications, Skills and Education Requirements

Essential
Excellent verbal and written communication skills
Previous experience in customer accounts role
Proactive
Great attention to detail
Self-motivated, with a positive attitude
Well-presented, polite, and tactful
Experience of Microsoft Outlook, Word, Excel, and Teams
Ability to prioritise, and work individually, as well as part of a team
Ability to remain calm under pressure

Desirable
Experience using factory master desirable, but not essential
Experience in the use of ERP/MRP systems
BA/BS degree in Business Administration or another relevant field
Account management experience

This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 – 16:30 (Monday to Thursday) and 08:00 – 15:30 (Fridays)

Salary £24,960 - £29,120 dependent on skills/experience.