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We are recruiting for an Internal Account Coordinator / handler for a manufacturing company based Basildon, Essex. This is a permanent role to start in January 2025. As an Internal Account Handler you will be the key point of communication for customers and other members of the team. You will provide regular updates, collaborating with internal teams to resolve issues as a matter of urgency, communication is key, as is a proactive approach and good initiative to overcome difficulties.
Key Responsibilities
- Lead point of contact for allocated customers' portfolio
- Ensuring the customer is kept updated with the latest schedule of their order
- Communicating with Production Management in the factory daily to ensure the production schedule runs as smoothly as possible
- Attend daily production meetings, and making amendments as required
- Answering customer enquiries efficiently and/or referring to the appropriate department
- Generating works orders as per the customer’s schedule
- Comfortable in teams-based meetings with customers
- Proactive ensuring the highest standard of customer care
- Running monthly reports, flagging risks and potential financial losses
- Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
- Escalating complaints the relevant department immediately
- Booking couriers, creating commercial invoices, completing necessary courier paperwork
- Arranging collection of faulty goods and obtaining tracking information
- Generating picklists and delivery notes for dispatch
- Identifying customer returns and booking in onto the system
- Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department
- Advising customers of free-issue shortages and rejects
- Ensure high standards of customer care are maintained during team member absences
- Co-ordinating between purchasing and production to ensure everything is ready to start production
Qualifications, Skills and Education Requirements
Essential
Excellent verbal and written communication skills
Previous experience in customer accounts role
Proactive
Great attention to detail
Self-motivated, with a positive attitude
Well-presented, polite, and tactful
Experience of Microsoft Outlook, Word, Excel, and Teams
Ability to prioritise, and work individually, as well as part of a team
Ability to remain calm under pressure
Desirable
Experience using factory master desirable, but not essential
Experience in the use of ERP/MRP systems
BA/BS degree in Business Administration or another relevant field
Account management experience
This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 – 16:30 (Monday to Thursday) and 08:00 – 15:30 (Fridays)
Salary £24,960 - £29,120 dependent on skills/experience.
