Hosted Telecoms Engineer

Hosted Telecoms Engineer

Job Description:

Fantastic opportunity to join a well established expanding Telcoms company.

As a member of our clients engineering team you will install and support a large client base of telephone systems Hosted and Traditonal. The role will predominantly be focused on 1st /2nd Line Support Hosted PBX services - Gamma / 3CX / TelcoSwitch. Experience with LG ipecs and Horizon. The successful candidate will also be able to provision, install and troubleshoot required telco services.

This is an interesting and varied role involving office & field based support and maintenance, remote diagnostics, new system installation & commissioning, together with technical support responsibilities.

The Role:• Salary - Dependent on Experience• Company Vehicle• Laptop / Mobile Phone or Allowance• Regular travel is a requirement of the roleKey Responsibilities• Responsible for 1st / 2nd line support office and field based• Responsible for provisioning relevant equipment and services for installations• Responsible for Installation projects in the field. This will involve pre-installation customer meetings. Full ownership of the installation in the field to completion of the project.• Responsible for completing remote or onsite service requests and fault diagnostics• Responsible for processes customer sign off documentation.• Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date.• Ensure personal accreditations are up to date and appropriate for work being performedSkills & Knowledge• Hosted PBX installation and support• Knowledge of Gamma Horizon experience with LG ipecs • Good understanding of TCP/IP networks including VLANs, ACL, Subnetting, STP, QoS • Familiar with WAN/LAN and SIP technologies.• Familiar with different types in structured cabling infrastructures.• Experience in provisioning on WLR3.• Able to work as a member of a team• Experience of working to and meeting tight deadlines• Willingness to learn alternative manufacturer equipment and applications• Willingness to work overtime when required, both out of hours and weekends• Good customer service and communication skills• Full and clean driving license• Telephony installation and technical support experience.• Configuration, monitoring and fault finding - routers, switches, ATAs, Handsets.• Excellent communication skills both orally and written are a prerequisit