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Are you passionate about delivering exceptional customer service and resolving housing-related issues? Join my client as a Resident Complaints Manager, where you'll manage a diverse caseload of resident complaints, liaise with complainants, contractors, and various business streams to achieve effective, customer-focused outcomes. You'll ensure compliance with their Complaints policy and the Housing Ombudsman Complaint Handling Code.Key Responsibilities:•   Deliver stage one complaints service in line with policy, procedures, and complaint handling code.•   Actively participate in the Complaint Team, ensuring service delivery and identifying areas for improvement.•   Collaborate with colleagues and contract counterparts to ensure effective customer-focused outcomes.•   Provide accurate and timely responses to complaints following comprehensive investigations.•   Maintain accurate and regularly updated complaint records.•   Meet all KPI and Service Level Agreements.•   Communicate excellently and timely with our customers at all times.You are:•   Collaborative in your approach to working across teams from different service areas.•   Exceptional at organising your time to ensure work is delivered within deadlines.•   A good analytical and lateral thinker.•   Empathetic and focused on delivering excellent service to customers, with tenacity, resilience, and focus in the face of adversity or challenge.You have:•   Experience dealing with customer complaints.•   Sound customer service knowledge with relevant experience, preferably within a housing environment.•   Good communication skills, both written and oral.•   Tenacity, resilience, and focus in the face of a problem or challenge.
My client is committed to providing a supportive and inclusive work environment. They value their employees and offer opportunities for growth and development. Join them and make a difference in the lives of the residents.Apply Now by contacting Alex Brown – , or simply apply against the advert.
