Road Operations Manager

Premier Work Support's Client is looking for a Road Operations Manager (full-time, permanent) for their office based in Basildon. This role is suited to someone with extensive experience in freight forwarding and managing a small team of drivers and planners. If you describe yourself as analytical and always looking at the bigger picture, this job is for you.

This role involves working closely with the Branch Managers to meet the daily needs of their Road Freight Operations and client base.

Key duties and responsibilities:

• Manage the daily Road operations (UK & European) for all clients.
• Manage and negotiate with clients regarding documentation, delivery, and freight charges.
• Respond to clients in a timely and professional manner.
• Liaise with Branch Managers and all staff on special projects, rate agreements, SLA, or SOPs from our client base involving road transport.
• Manage all company Road suppliers, ensuring quality service levels at competitive costs.
• Provide weekly/monthly reporting to Branch Managers for all Road shipments.
• Ensure the Road Transport department completes and closes all raised jobs in Cargowise.
• Coordinate and communicate closely with all shipment coordinators regarding pertinent vehicle information and timings using current transport booking procedures.
• Ensure customers and shipment coordinators have all required documents, such as PODs and invoices.
• Invoice and accrue on all jobs in a timely manner, working with Branch Managers, Accounts, and Operations.
• Responsible for Road transport P&L.

Person Specification:

• Good telephone manner.
• Excellent customer service skills.
• Able to converse with clients, suppliers, agents, and colleagues in a professional and clear manner.
• Computer literate, with proficiency in Microsoft Office applications.
• Committed and able to deal with challenging scenarios.
• Flexibility in the workplace.
• Supportive of an evolving workplace.
• Proactive in actions and communications.
• Able to work in a fast-paced environment, working to tight deadlines.
• Diligent and accurate.

Benefits:

• Annual leave: 31 days. Increases after 3 years of service by 1 day a year, up to a further 5 days.
• Volunteer Day: Additional 1 day per year paid to give back to the local community.
• HSF: Health cash plan service that Xpand contributes to.
• Pension scheme.
• Free parking.
• Fresh fruit delivered weekly to all offices.
• Paid sick leave, after probation.
• EAP Program and Virtual Doctor service.
• Long service financial rewards.
• Death In Service benefit of x3 salary.

Hours of work are 8:00am to 5:30pm, Monday to Friday.