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Are you ready to lead the way in delivering exceptional veterinary care and services? We're seeking an Operations Manager to take responsibility and charge of the day-to-day at Basildon Pipps Hill.
Your role will be pivotal in ensuring the seamless operation of our practice, from managing resources to compliance and budgeting, all while contributing to our ambitious business strategy. If you're a dedicated leader with a passion for excellence, we want you on our team.
About us
You will be joining our current team of 2 Practice Owners, 5 Vets, 1 Head RVN, 1 Deputy Head RVN, 7 RVNs, 3 SVNs, 2 VCAs, 5 CCAs, 5 Receptionists and 1 Reception & Account Manager.
With such supportive front of house, this allows you to really focus on your role. We hold a variety of individual interests within the team and encourage these interests to be explored.
We are based inside Pets at Home on the busy Pipps Hill Retail Park, which is home to a variety of different shops, so always opportunity for a bit of lunch time retail therapy! There is free onsite parking and convenient access to major transport routes, were under an hour away from London, and 20 minutes from Southend-On-Sea, which means youll never be short of things to do on a day off.
We see a real variety of cases and perform lots of orthopaedic procedures in-house, including patella luxation, fracture repairs, cruciate surgeries with TPLO and a wide variety of soft tissue surgeries. We work in a purpose-built practice with state-of-the-art equipment including digital X-ray, flexible and rigid endoscopes and easy access to a 16 slice CT scanner.
Key Responsibilities
Supporting company-wide initiatives in sustainability and diversity
Leading and developing our practice management team
Managing team performance through meetings and one-to-ones
Overseeing practice communications
Managing the practice's P&L and supporting budget delivery
Handling practice procurement and equipment
Being accountable for joint venture finance
Supporting client service and clinical teams to optimise service, capacity and profitability
Implementing health and safety policies
Ensuring compliance reporting and record-keeping
Liaising with Group Facilities for maintenance
Supporting mandatory training compliance
Prioritising customer satisfaction and the client journey
Ensuring quality out-of-hours and referral services
Recruitment and People Management
Liaising with Head Vet, Head RVN, Deputy Head RVN, Reception Manager for smooth functioning of day-to-day management
Liaising with practice owners regularly for updates
About you
Demonstrated operational excellence in the Veterinary industry
Strong operational leadership skills
Exceptional communication, influencing, and negotiation skills
An thorough understanding of the Veterinary industry and working in a Veterinary practice
Excellent organisational and time management abilities
Strong interpersonal skills and a passion for people
Proficiency in IT
Previous budget management experience
People management experience
Ability to build credibility through a hands-on approach
Adaptability to new environments and industries
Proactive with a can-do attitude
This is a full-time on-site role working Monday Friday for 40 hours per week (no weekends required).
We can offer you
An attractive salary of circa £50,000 (Dependant on experience)
Access to private health insurance upon successful completion of probationary period
A contributory pension scheme
A generous CPD allowance
5.6 weeks initial holiday, rising to 6.6 weeks after 2 years service!
In-house career development opportunity
Paid membership fees
Access to the reward hub which has colleague discounts and
20% discount at Vets for Pets, Pets at Home and the Groom Room
If you'd like any further information about this vacancy, the practice or our company please contact Laura from our Talent Acquisition team for an informal and confidential conversation.
Alternatively, you can submit your application directly to us now and somebody will be in touch with you to discuss this further. We look forward to hearing from you!
Location: SS14 3AF
We are an Equal Opportunities Employer!
Pets just see people. They arent biased and they dont discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
