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Our client is located close to Basildon is looking for a Call Centre Advisor to join their existing team
Are you skilled in communication and adept at using IT systems to provide exceptional service? If so read on......
About the Role:
We are seeking Customer Service Advisors to join our clients team on a temporary basis. This hybrid role involves working both from our clients office close to Basildon and from home. Candidates must demonstrate competency in remote working and have a suitable home office setup.
Key Responsibilities:
- Serve as the primary point of contact for repairs and property maintenance.
- Provide accurate advice and information via telephone, email, web chat, or written correspondence.
- Address household-related inquiries and strive for first-contact resolution by thoroughly investigating and completing requests.
- Ensure residents receive the appropriate services and that their queries or complaints are resolved efficiently.
Performance Expectations:
- Achieve individual performance targets and contribute to team goals.
- Respond to maintenance inquiries from leaseholders.
- Support the Neighbourhood Management team in delivering excellent housing and estate management services across various digital channels.
- Maintain a professional and cost-effective approach to service delivery.
Working Hours:
- Monday to Friday, between 8:00 AM and 6:00 PM.
- Rotating shifts within these hours.
Training and Development:
- Comprehensive training program provided to equip you with the necessary skills and knowledge.
- Ongoing support from the Contact Centre Training Team and a dedicated Team Leader.
- Periodic assessments during training to ensure understanding and identify development needs.
- Successful completion of assessments is required to continue in the role.
Ready to make a difference? Apply now and become a valued member of our clients team! Email or call
