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- Hourly Rate: £17.31 PAYE / £21.39 Ltd Umb
- Location: Pitsea
- Job Type: Temporary, Hybrid (2 days per week), ongoing booking
We are seeking an immediate start for a Housing Complaints Coordinator to manage and coordinate all requests for information received from the Housing Ombudsman Service. This role is crucial in ensuring that accurate information is gathered and submitted within the provided deadlines, and in supporting compliance with the Housing Ombudsman Complaints Handling Code.
Day-to-day of the role:- Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
- Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
- Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
- Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
- Identify potential risks to the organisation’s reputation and collaborate with operational and communications teams to implement mitigating actions.
- Ability to multitask and adjust to shifting priorities as needed.
- Resilience, with the ability to work under pressure to tight timelines.
- Experience in dealing with task-driven roles and a proven track record of delivering on deadlines.
- Empathy and relationship-building skills, with a strong focus on putting customer experience first.
- Excellent knowledge of the Housing Ombudsman Complaint Handling Code.
- Demonstrable experience of complaint handling and working in a compliance environment.
- Good knowledge of housing practices and procedures.
- Strong planning and organising skills to maintain priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Competitive hourly rate.
- Flexible hybrid working arrangement.
- Opportunity to contribute to a high-quality service delivery.
To apply for the Housing Complaints Coordinator position, please submit your CV
