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- Process customer hire orders, ensuring all information is accurately recorded.
- Coordinate and schedule equipment deliveries and collections.
- Liaise with customers to confirm hire details and provide updates.
- Monitor equipment availability and allocate resources accordingly.
- Maintain accurate records of hire agreements, including dates, terms, and charges.
- Manage inventory of equipment, ensuring it is properly maintained, serviced, and ready for use.
- Ensure that all relevant safety checks and compliance standards are met before equipment is dispatched.
- Handle customer queries, complaints, and any issues related to hires.
- Work closely with other departments, including logistics, maintenance, and finance, to ensure smooth operations.
- Perform administrative tasks such as invoicing, contract management, and reporting.
- Previous experience in a hire or rental industry, or a similar role (e.g., logistics, inventory management, customer service).
- Strong organizational and multitasking skills.
- Excellent communication skills (both written and verbal).
- Proficient in Microsoft Office Suite; experience with hire management software is a plus.
- Ability to work effectively under pressure and meet deadlines.
- Knowledge of safety standards and regulations in the hire industry (preferred).
- A team player with a proactive and customer-focused attitude.
- [Any specific qualifications, certifications, or licenses required, such as a full driving license, safety certifications, etc.]
- [If applicable, details about any on-call or weekend work required.]
- Competitive salary based on experience.
- [Health insurance, pension, or any other benefits your company offers].
- Opportunity to work with a dynamic and supportive team.
- Career growth opportunities.
