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- Leadership and Team Management:
- Recruit, train, mentor, and motivate a high-performing team of negotiators, administrators, and potentially other branch staff.
- Set clear performance expectations, monitor individual and team targets, and provide regular feedback and coaching.
- Foster a positive, collaborative, and results-driven team environment.
- Conduct regular team meetings and performance reviews.
- Ensure adherence to company policies and procedures.
- Business Development and Growth:
- Develop and implement effective strategies to maximize branch revenue and profitability.
- Identify and pursue new business opportunities to expand market share.
- Build and maintain strong relationships with clients, developers, and other key stakeholders.
- Monitor local market trends and competitor activity to adapt strategies accordingly.
- Oversee marketing and promotional activities to generate leads and build brand awareness.
- Operational Excellence:
- Ensure the smooth and efficient day-to-day operation of the branch.
- Maintain high standards of customer service and ensure client satisfaction.
- Oversee the accurate and timely completion of all administrative tasks and legal requirements.
- Manage branch budgets and resources effectively.
- Ensure compliance with relevant legislation and industry best practices.
- Sales and Lettings Performance:
- Lead by example and actively contribute to achieving sales and lettings targets.
- Monitor key performance indicators (KPIs) and take proactive steps to address any underperformance.
- Provide guidance and support to the team in closing deals and generating new business.
- Proven experience in estate agency, with a demonstrable track record of success in sales and/or lettings.
- Previous experience in a management or supervisory role, with strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- A strong understanding of the local property market in Basildon and the surrounding areas.
- A proactive, target-driven, and results-oriented approach.
- Exceptional organizational and time management skills.
- A strong work ethic and a commitment to providing excellent customer service.
- Proficiency in relevant property software and CRM systems.
- A valid UK driving license and access to a vehicle.
- Relevant industry qualifications (e.g., NAEA, ARLA) are desirable but not essential.
- Competitive salary and uncapped commission structure.
- Opportunity for career progression within a growing company.
- Supportive and collaborative working environment.
- Ongoing training and development opportunities.
- [Mention any other benefits, e.g., company car allowance, pension scheme, healthcare].
