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Responsibilities:
- Lead point of contact for allocated customers portfolio
- Ensuring the customer is kept updated with the latest schedule of their order
- Answering customer enquiries efficiently and/or referring to the appropriate department
- Generating works orders as per the customers schedule
- Running monthly reports, flagging risks and potential financial losses
- Processing Sales Orders, requesting project information and gaining an understanding of the customers expectations for planning and production purposes
- Escalating complaints the relevant department immediately
- Booking couriers, creating commercial invoices, completing necessary courier paperwork
- Arranging collection of faulty goods and obtaining tracking information
- Generating picklists and delivery notes for dispatch
- Identifying customer returns and booking in onto the system
Essential requirements:
- Excellent verbal and written communication skills
- Previous experience in customer accounts role
- Working within amanufacturingenvironment desirable, but not essential
- Great attention to detail
- Self-motivated, with a positive attitude
- Well-presented, polite, and tactful
- Experience of Microsoft Outlook, Word, Excel, and Teams
- Ability to prioritise, and work individually, as well as part of a team
- Ability to remain calm under pressure
Working Hours:
08:00 16:30 (Monday to Thursday)
08:00 15:30 (Fridays)
Full-time on site.
