Key Account Coordinator

Job Title: Key Account Coordinator

Location: Basildon, Essex

Remuneration: Hourly rate from 12.50 to 13.90

Contract Details: Temp to Perm

Working Pattern: Full-Time (Monday to Thursday: 08:00 - 16:30, Friday: 08:00 - 15:30)

Our client, a reputable organisation in Basildon, Essex, is seeking an enthusiastic and proactive Key Account Coordinator to join their dynamic Customer Service team. This is a temporary position with the potential for permanent employment. If you have excellent communication skills, attention to detail, and thrive in a fast-paced environment, this role is perfect for you!

Responsibilities:

• Be the lead point of contact for a portfolio of customers, ensuring their needs are met promptly and effectively.
• Collaborate with internal teams to resolve any issues and ensure a smooth production schedule.
• Answer customer inquiries efficiently and professionally, providing exceptional customer care.
• Generate works orders based on customer schedules and maintain accurate records.
• Run monthly reports, proactively identifying risks and potential financial losses.
• Escalate complaints to the relevant department for swift resolution.
• Coordinate the booking of couriers, handle commercial invoices, and complete necessary paperwork.
• Arrange collection of faulty goods and monitor tracking information.
• Ensure smooth dispatch by generating picklists and delivery notes.
• Manage customer returns and communicate free-issue shortages and rejects.
• Maintain high-quality customer care standards during team member absences.
• Coordinate and communicate effectively between purchasing and production departments.

About you:

• Excellent verbal and written communication skills
• Previous experience in a customer accounts role
• Proactive and attentive to detail
• Self-motivated with a positive attitude
• Proficient in Microsoft Outlook, Word, Excel, and Teams
• Ability to prioritise and work well individually as well as part of a team
• Ability to remain calm under pressure

Desirable Experience:

• Knowledge ERP systems
• Experience in an account management role
• Working experience in a manufacturing environment
• Bachelor's degree in Business Administration or similar field

Join our client's team and make a valuable contribution to their exceptional customer service. Apply now and seize the opportunity to grow in an exciting and supportive environment!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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