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IT Field Support Engineer - 2nd & 3rd Line Support - Essex UK
Grays, Tilbury, Stanford-le-Hope, Basildon, South Benfleet, Rayleigh, Rochford, Southend, Westcliffe on Sea, Essex UK
40,000pa to 45,000pa + Full Benefits Package + Mobile Phone + Laptop & Career Development for your Future.
Reportng to the Infrastructure Services Manager, you will be based out of the Essex Area, UK South East - Flexible to Travel to UK East Midlands and potentially UK South West with occasional overnight stays. All of which are fully expensed (fuel at 45ppm where Public Transport cannot be utilised).
Key Technical Skills Required:
IT Administration and IT Infrastructure Troubleshooting, Experience with hardware break/fix including Mobiles, Laptops / Desktops / Handheld Devices & Peripherals, Microsoft Windows 10 / 11 and Office 365, Active Directory, Group Policy, Azure Active Directory / Azure AD, DNS and DHCP, DELL and HP, Meeting Room, TV, Media, Audio and Conferencing Equipment
- Wi-Fi, Networking - LAN WAN, Cisco, Aruba, HP, Remote Device Connectivity, Netskope, Firewalls, Switching & Routing
- Be IT Security Conscious, ensure familiarity and co-operation with all company IT security policies and procedures.
- Be familiar with IT Assets and IT Asset Management
- Expertise and understanding working with IT/Technical Projects
This established and well known facilities company ranked No 1 in the UK, are seeking an experienced, enthusiastic and challenge orientated IT Field Support Engineer with solid 2nd and 3rd IT experience to enhance their IT Function.
Description of this Post:
- Resolution of IT related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
- Being professional and consultative at all times dealing with all stakeholders daily
- Producing, maintaining and updating technical documents and procedures
- Pro-actively identifying and resolving application issues and recommending improvements/changes
- Defining and executing on application routine maintenance plans
- Liaise with IT suppliers to ensure IT related incidents and problems are resolved in a timely and professional manner.
- Undertake IT related problem diagnosis, implementing problem resolution or prevention measures as appropriate and publishing known fixes to the IT Knowledge base.
- Monitor the availability, performance and throughput of supported IT systems.
- Prioritise and schedule assigned support activities and tasks to ensure timely resolutions are provided.
- Participate in disaster recovery activities as required.
- Work within the Change Management process to review IT changes and requests from the staff/departments applicable to the sites you are supporting.
- Ensure capacity, availability, security and service support requirements are considered in all IT changes.
- Implement, test and monitor required IT changes in line with change implementation plans.
Essential Technical Requirements:
- Experience of IT Administration and IT Infrastructure troubleshooting
- Experience with hardware break/fix including Mobiles, Laptops / Desktops / Handheld Devices & Peripherals
- Microsoft Windows 10 / 11 and Office 365
- Active Directory, Group Policy, Azure Active Directory / Azure AD
- DNS and DHCP
- Wi-Fi, Networking - LAN WAN, Cisco, Aruba, HP, Remote Device Connectivity, Netskope, Firewalls, Switching and Routing
- Be IT Security Conscious, ensure familiarity and co-operation with all company IT security policies and procedures.
- Be familiar with IT Assets and IT Asset Management
General:
- Ensure you comply with the IT organisation requirements, processes and procedures
- Professionalism dealing with stakeholders, 3rd parties and working on projects
This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.
Call Experis IT today for more information on (phone number removed)
