Account Manager

Role: Account Manager

Location: Basingstoke - Hybrid (3 days office/2 days home) Mon-Fri

Term: Full Time, Permanent

Salary: Up to £26,500 DOE

Reporting to: Customer Experience Team Lead

CCA Recruitment Group are delighted to be partnered with a fast-growing technology brand who are looking to scale and hire a new Account Manager.

The Account Manager role is an exciting opportunity that will suit an individual with a background in customer support and customer experience - essentially, someone who puts the customer at the heart of everything they do.

You will be working for an ambitious, scaling organisation who empowers their people to succeed and develop.

Accountabilities & Deliverables of the Account Manager

• Support and resolve customer issues and queries via various channels - phone, email etc.
• Communicate with customers effectively, offering a thoughtful and tailored approach to every interaction.
• Deliver training via webinars to help support customers with the platform and ensure that they continually engage moving forward.
• Collaborate with internal teams to ensure successful onboarding and understand ongoing needs and requirements.

Desired Experience of the Account Manager

• Demonstrable experience in an account executive, customer support or customer success role.
• Critical thinking skills and the ability to work at pace.
• Comfortable with dealing with a wide range of customer needs, and a mixture of inbound and outbound calling when required.
• Attention to detail - experience of handling data and using multiple customer related systems.
• Excellent communication skills and a strong team player.

If this Account Manager role sounds like you, and you’re keen to explore further, then please apply today with your CV for consideration.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database