Facilities Helpdesk/Coordinator - Basingstoke

My client one of the UKs largest Facilities Management companies are looking for a Facilities Helpdesk/Coordinator in the Basingstoke area.

Duties:
• Responsible for answering telephone calls and directing calls to the appropriate point of contact
• Providing excellent service to clients and listening to enquires and ensuring clients are satisfied with the products we offer
• Greeting visitors in a friendly manner and ensuring that they are directed or taken to their meeting location or introduced to their point of contact
• Ensuring that visitors sign-in and out on the registration application. In addition, assist-ing visitors with difficulties to use the registration application. This ensures that all building personnel numbers are up to date particularly for security purposes
• Ensuring that all new staff members are registered on the registration application
• Providing a virtual office service, including assisting with client applications, contract agreements, account set-up and monthly invoicing of client payments
• Assisting the Finance Department with outstanding monthly payments owed by contacting the clients on phone and engaging with them to explain their situation, offering solu-tions to those arrears
• Providing general administrative support to the HR and Facilities Department
• Booking meeting rooms for meetings
• Ordering and organising refreshments and tableware for meetings
• Scheduling meeting room use for associated Departments, if needed
• Raising Purchase requisitions for office supplies
• Scheduling mail pick-ups and distributing incoming mail and franking outgoing mail
• Provide a Front of house service by maintaining the Reception area as a welcoming space, ensuring that all certificates are in place
• Organising and scheduling of the reception rota
• Reporting maintenance requests
• Overseeing that the cleaner’s job is well done


This is a temp role paying £14.42 per hour PAYE or £18.20 per hour Umbrella.


Previous experience as a Facilities Helpdesk/Coordinator is essential.


If you deem yourself suitable for this position, please apply Immediately.