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International Customer Service Supervisor.
An exceptional opportunity to join THE LEADING GLOBAL CONSUMABLE FOCUSED BREATHING COMPANY. Represented in over 97 countries and this organisation has a reputation for exceptional products and service. People joining the business are offered a career with an agile and forward-thinking organisation that has excellent career development opportunities and an open, inclusive culture.
- Based Hampshire UK (3 days per week office attendance)
- Fantastic basic with bonus and package
Product Portfolio -
High volume, high SKU consumables that are used in critical care areas for - Airway Management, Intubation, Resuscitation, Monitoring and Medication Delivery.
Role -
The Supervisor for International Customer Service with have strong leadership skills to provide direction to CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors
Applicant
- Proven CUSTOMER SERVICE background in Healthcare/Pharmaceuticals
- Leadership / Management skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
• Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
• Provide order fulfilment activities on a select number of key accounts as needed.
• Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
• Identify operational issues, opportunities for continuous improvement and recommend enhancements.
• Prepare metrics and reports for analysing data to assist in process improvements, procedure changes, service levels and goals.
• Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.
To apply for this - or any of our exciting opportunities in the medical devices sales market - Apply Online
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Progress Sales Recruitment is a specialist sales only medical recruitment consultancy dedicated to offering client and applicants alike the highest levels of service. With over 10 years’ experience in recruitment, we specialise in the following areas of work - Nurse Advisers, Clinical Specialists, Theatre Sales Specialists, Sales Executives, Business Development Managers, Team Leaders, Sales Managers, Sales Directors, and all other sales focused roles within the medical sector. Our core therapy areas include Vascular, Endoscopy, Urology, Neurology, ENT, Infection Control, Anaesthesia, Blood Products, Diathermy, Infusion, Orthopaedics, Surgical Instruments and all PCT, Primary, Secondary, Theatre and Rehabilitation products.
