Back to searchCustomer Service Administrator
Pertemps Basingstoke
Posted a day ago, valid for 2 days
Basingstoke, Hampshire RG21 7QU, England
£12.2 per hour
Part Time
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Sonic Summary
- Pertemps is seeking Customer Service Administrators for a temporary position at a leading Logistics company in Chineham Basingstoke, lasting until the end of December.
- The role offers a salary of £12.20 per hour and may lead to a permanent position.
- Candidates should have previous experience in a customer-facing role and be confident speaking over the phone.
- Responsibilities include answering calls and emails, logging queries on the CRM system, and maintaining relationships with depots and customers.
- Shift times are Monday to Friday from 8am to 4.30pm, with additional hours from 5pm to 1am during the holiday period.
Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers
Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages
Shift times available:
- 12.20 per hour, working Monday - Friday 8am - 4.30pm
- you will be required to work 5pm - 1am from the 20th December to 24th December.
If you are interested in this Customer Service position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch.
