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Contact Centre Advisors

Tulip Recruitment
Posted 16 hours ago, valid for a month
Location

Basingstoke, Hampshire RG22 4UY

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A permanent position is available for Contact Centre Advisors to join a professional organization.
  • Candidates should possess excellent customer service skills and have experience in a busy environment, ideally with a minimum of 1 year of relevant experience.
  • The role involves assisting customers with inquiries, setting up payment plans, handling complaints, and booking repairs, with a full-time schedule of 37 hours per week from Monday to Friday.
  • The salary for this position is competitive, and the company offers a comprehensive benefits package, including 25 days of holiday plus bank holidays, a pension scheme, and flexible working options after the probation period.
  • Interested applicants should note that if they do not receive feedback within one week of applying, their application has not been successful.

We have a requirement for permanent Contact Centre Advisor's to join this professional organisation. The Contact Centre Advisors will be the first point of contact for all of their customers and will provide a full support service to them.The ideal candidates will have great customer service skills and will thrive working in a busy and demanding environment and will have the ability to turn a problem into a solution. The Contact Centre Advisor's will work as part of a large team with a modern office environment.

This is a full time position working Monday to Friday, 37 hours per week. Hybrid working will be available after initial probationary period.

Duties

  • Assisting customers with a variety of general enquiries
  • Setting up payment plans
  • Dealing with customer complaints
  • Book routine or emergency repairs

The company offer a fantastic benefits package including 25 days holiday plus bank holidays per year, the opportunity to buy or sell holiday days, a generous pension scheme and flexible working

If you do not hear from a Consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.