"Key" Customer Co-ordinator

Role: "Key" Customer Co-ordinator

Location: Basingstoke, Hampshire

Salary: up to £27,000

Office Angels have teamed up with a forward thinking, dynamic client are looking to recruit a Key Customer Co-ordinator. This role is a busy role and you can work on a hybrid work pattern 3 days in the office and 2 from home. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.

The day to day duties in your new job will be….

§ Liaising with Key Accounts and other UK customers to ensure a prompt and accurate response to all correspondence received.

§ Resolve and respond to queries and claims promptly, accurately and legibly in line with the department service levels in order to facilitate payment

§ Provide business reports on the designated Key Accounts on a monthly basis

§ Monitor despatch performance of orders through the warehouse and assist in workload management.

§ Schedule, attend and manage regular meetings with Key customers including the production of minutes and control of subsequent action points

§ Maintain high standards of behaviour within the team, conducting oneself in a positive manner which promotes the Customer Service Department and company values

§ Possess a flexible attitude in order to cover functions outside of the normal remit, if circumstances require

§ Attend any training courses that the Key Accounts Manager or Head of Department feels would be beneficial to the role or career development

§ Promote and maintain the correct standards of health and safety within the workplace

§ A thorough understanding of UK Customer Services processes

§ Highly organised with well-developed time management skills and able to work effectively in a pressurised environment

§ Good working knowledge of Microsoft Office applications including Outlook, Word and Powerpoint

§ Excellent working knowledge of Microsoft Office Excel 2010

§ Flexible and willing attitude, able to work within a team environment

§ Demonstrate attention to detail

§ Ability to assimilate complex information to produce written reports and presentations for business reporting

Benefits:

• Career progression
• Pension scheme
• Health scheme
• Strong training programme

Next steps…

Apply today with your up to date CV as well as emailing it directly to

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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