Back to search
Job Opportunity: Customer Services Advisor - Temp to Perm Opportunity
Location: Sovereign House, RG21 4FA
Contract Type: 3 months, Temp to Perm Opportunity
Working Hours: Monday - Friday, 09:00 - 17:00 (37 hours per week)
Pay Rate: 12.60 per hour
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and have experience using multiple IT systems? If so, we want to hear from you!
Key Responsibilities:
- Handle all inbound transactional customer queries across various communication channels, meeting agreed service levels and targets.
- Conduct outbound customer interactions as needed, ensuring a professional and effective experience.
- Resolve customer queries promptly and accurately, aiming for first-contact resolution.
- Utilise available systems, knowledge bases, and resources to ensure optimal outcomes.
- Maintain high-quality customer data in platforms like D365 and other relevant systems.
- Support compliance management within your defined responsibilities.
Skills and Experience:
- Proven experience in building customer relationships, primarily over the phone, within a contact centre or similar environment.
- Proficiency with MS Office, administrative tasks, and maintaining databases.
- Ability to navigate and use multiple IT systems efficiently.
- Strong communication skills and the ability to manage a wide range of customer interactions.
Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
